Ian Chapman is Director of Holiday Experience for TUI UK & Ireland. He has over 20 years’ experience in tour operating, having started his career in the travel industry as a rep in Ibiza. Since then he has worked his way through the ranks from team leader to resort manager and area manager for First Choice.
Whenever I meet one of our customers, I always ask them why they have chosen to travel to a particular holiday destination. Over the years, the reasons have varied however, there’s always one reason that everyone agrees on: the need to escape the dreary UK weather for a bit of sunshine!