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Nick Booth

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Nick Booth

Nick Booth is a technology analyst and journalist, with a terrible past. (His mobile computer skills helped the Met Police to mobilise the first car clamping and wheel clamping trucks). Now he tries to pay his debt to society by helping explain technology to the masses and running free training courses.

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The misery of queuing – and the latest apps to ease the pain, Bytesize

The misery of queuing – and the latest apps to ease the pain

When everyone is forging ahead of you and you’re powerless and paralysed that’s not a nightmare – it’s the queue at a supermarket.

By | Bytesize, Digital Digest, Notebook | Monday, 16 September 2013 at 5:00 am

Banning mobile phones from shops is the last thing that retailers want to do, Bytesize

Banning mobile phones from shops is the last thing that retailers want to do

The now infamous Sainsbury’s checkout lady who refused to serve a customer while she talked on her mobile phone has clearly pleased a lot of people, if reaction in the media reflects public opinion.

By | Bytesize, Digital Digest, Notebook | Friday, 12 July 2013 at 9:00 am

Online shops need to ramp up disabled access, Bytesize

Online shops need to ramp up disabled access

Too many retailers use technology to ignore the disabled

By | Bytesize, Digital Digest | Friday, 14 June 2013 at 4:46 pm

Retail tech: Shops have got dozens of ways to tell you to talk to the hand, Bytesize

Retail tech: Shops have got dozens of ways to tell you to talk to the hand

There was a time, not so long ago, when shop staff lived in fear of a complaint letter to the manager. These days it’s impossible to have such an impact. Technology hasn’t improved relations between customers and the bosses. In fact, it’s made it a lot harder to communicate your dissatisfaction. Deliberately so, in many cases, I would argue. And yes, I do have evidence to back this statement up.

By | Bytesize, Digital Digest | Monday, 20 May 2013 at 3:00 am

How retail technology could save the record, Bytesize

How retail technology could save the record

Did you go to your local record shop on Record Store Day? It was a nationwide series of events aimed at saving the nation’s independent record shops. Come on, these are the keepers of the flame. If we don’t support them they’re gone and the world will belong to the likes of Simon Cowell. So did you go and buy something from your local record shop?

By | Bytesize, Digital Digest | Wednesday, 8 May 2013 at 5:00 am

Technology could give shopping the fun factor, Bytesize

Technology could give shopping the fun factor

The retail industry has always been fun because it’s about people. You see everything in this environment: all human life is here.

By | Bytesize, Digital Digest, Notebook | Tuesday, 2 April 2013 at 3:49 pm

Can you get rich by inventing an app?, Bytesize

Can you get rich by inventing an app?

Most of us have crazy ideas for apps that we’re convinced will go global and made us millionaires. I tend to get mine just as the barman is ordering me to go home and I never get to write them down.

By | Bytesize, Notebook | Thursday, 21 March 2013 at 1:54 pm

What they don’t tell you about online shopping and trading, Bytesize

What they don’t tell you about online shopping and trading

One of the myths about online retail technology was that it would only pass on benefits to the consumer. That’s not always the case. Everything is cheaper online, right? Wrong! That’s what they want you to believe.

By | Bytesize, Digital Digest | Tuesday, 12 March 2013 at 2:27 pm

Retail technology companies could do far more to help the charity sector and it would cost them hardly anything, Bytesize

Retail technology companies could do far more to help the charity sector and it would cost them hardly anything

One of the most enduring popular myths about the modern economy is that there’s an easy fortune to be made in online trading, if you can only be bothered to make the effort. The implication is that the unemployed really ought to jolly well pull their socks up and start a business.

By | Bytesize, Digital Digest | Wednesday, 6 March 2013 at 4:10 pm

Could artificial intelligence offer better customer service than humans?, Bytesize

Could artificial intelligence offer better customer service than humans?

Most retail technology gives more power to the seller but some tech start ups try to help the consumer. One company is using IT to create a service culture. But shouldn’t humans be playing their part?

By | Bytesize, Digital Digest | Thursday, 21 February 2013 at 1:01 pm

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