There was a time, not so long ago, when shop staff lived in fear of a complaint letter to the manager. These days it’s impossible to have such an impact. Technology hasn’t improved relations between customers and the bosses. In fact, it’s made it a lot harder to communicate your dissatisfaction. Deliberately so, in many cases, I would argue. And yes, I do have evidence to back this statement up.
Did you go to your local record shop on Record Store Day? It was a nationwide series of events aimed at saving the nation’s independent record shops. Come on, these are the keepers of the flame. If we don’t support them they’re gone and the world will belong to the likes of Simon Cowell. So did you go and buy something from your local record shop?
I was recently fortunate enough to get the chance to sit down with Alexander Ljung, founder and CEO of SoundCloud. For those of you not familiar with the service, SoundCloud is the web’s largest online audio distribution platform with over 30 million registered users, hosting content that reaches more than 180 million people per month.
The retail industry has always been fun because it’s about people. You see everything in this environment: all human life is here.
Dogs are big business! As well as dog ownership doubling in six years, the pet industry has boomed in the UK, with an estimated value of £7 billion, increasing by seven per cent annually despite the recession. The past decade has seen an explosion of doggy gadgets, toys and clothes. Well, now it seems the computer age has targeted dog owners with the app market believing it can enrich your relationship with your dog.
Today Twitter celebrates its seventh birthday. It was on this day in 2006 that creator Jack Dorsey sent out his very first tweet and a new social network was born.
Most of us have crazy ideas for apps that we’re convinced will go global and made us millionaires. I tend to get mine just as the barman is ordering me to go home and I never get to write them down.
Mental illness can be your very worst companion. It might keep you in your bed all day, coiling round you with its tight embrace and soft whispers, “Stay here. The morning’s past and you’ll never manage anyway. You can try again tomorrow but today’s already lost.” When bedtime beckons, you might not sleep. Your illness bothers you with its tears and its worries or its silence until morning returns.
One of the myths about online retail technology was that it would only pass on benefits to the consumer. That’s not always the case. Everything is cheaper online, right? Wrong! That’s what they want you to believe.
I was last asked to work up a few technology predictions in 2009 and looking back I was bang on the money with the Apple iPad. Even down to the size and material finish. My prediction on the rise of mobile-enabled shopping or mass consumer geotagging wasn’t so accurate then, but maybe I was just ahead of my time.
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