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Which is the worst bank for customer service? It’s Britain’s newest, The Money Blog

Which is the worst bank for customer service? It’s Britain’s newest

While six-month old TSB is rapped by customers for poor service, FirstDirect remains a favourite

By | The Money Blog | Wednesday, 26 February 2014 at 10:35 am

Could artificial intelligence offer better customer service than humans?, Bytesize

Could artificial intelligence offer better customer service than humans?

Most retail technology gives more power to the seller but some tech start ups try to help the consumer. One company is using IT to create a service culture. But shouldn’t humans be playing their part?

By | Bytesize, Digital Digest | Thursday, 21 February 2013 at 1:01 pm

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