Small print and hidden extras annoy us all. But what are the worst? And what can be done about it?
If you are a regular concert goer, the chances are you will have bought a ticket from a tout at some point. Some estimates suggest as many as 40 per cent of tickets are now being sold on the secondary market. Today, however, you will probably have bought the ticket online, rather than from a dishevelled chap in a grubby back alley.
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